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health
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staff
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Parent/Carer Behaviour PolicyWild Monkeys Childcare Ltd encourages close links with parents/carers and the community.
We believe that children benefit when the relationship between home and nursery is a positive one. The vast majority of parents, carers and others visiting our nurseries set a good example. This policy addresses those rare occasions when behaviour is inappropriate or unacceptable. As role models, and for the safety and well-being of our children, staff, committee, parents/carers, and other visitors are expected to behave appropriately when on the nursery premises. Parents/carers and other visitors are expected to show respect and concern for others and support the respectful ethos of our nurseries by setting a good example in their own speech and behaviour towards all members of the nursery community. This applies in person as well as during telephone calls or via electronic conversations (email, text, Whatsapp, Famly etc.) If the nursery owner or parent/carer feels that the breakdown of trust between the parent/carer and the nursery is unresolvable then either party may give notice to terminate their contract. In the case of serious unacceptable behaviour from a parent/carer then notice will take place with immediate effect. Unacceptable behaviours Aggression including verbal and/or physical abuse towards members of nursery staff or the wider nursery community is unacceptable, no matter what the circumstances are. Examples of behaviour that are considered serious and unacceptable and will not be tolerated include:
This is not an exhaustive list but seeks to provide illustrations of such behaviour. The nursery expects and requires its members of staff to behave professionally in difficult situations and attempt to defuse the situation where possible, seeking the involvement as appropriate of other colleagues. However, all staff and children have the right to feel safe in the nursery environment at all times. All members of staff have the right to work without fear of violence and abuse, and the right, in an extreme case, of appropriate self-defence. All incidents should be recorded ASAP, including the names of any witnesses. Procedure to be followed If the staff member is made to feel uncomfortable in any manner or if the conversation is not conducted in a civil and respectful way the conversation must be stopped by using a standard response for example: “Excuse me, may I stop you there. In accordance with our policy on ‘Parent/Carer Behaviour’, I am ending this conversation now but will reorganise a time and date to continue our discussion when I have spoken to the Manager/Area Manager/Owner. I am putting the phone down now. Thank you.” This incident should be recorded and kept on file. The Manager or appropriate senior staff member will then seek to resolve the situation through discussion and mediation. If necessary, the nursery’s complaints procedures should be followed. Where all procedures have been exhausted, and aggression or intimidation continue, or where there is an extreme act of violence, a parent/carer may be banned by the Manager from the nursery premises, for a period of time, subject to review with the owner. If there is not another suitable adult to bring the child to nursery the child’s hours may be changed, reduced or if necessary, the child may have to stop attending nursery. In imposing a ban, the following steps will be taken: 1. The parent/carer will be informed, in writing, that she/he is banned from the premises, subject to review, and what will happen if the ban is breached, e.g. that police involvement or an injunction application may follow. 2. Where an assault has led to a ban, a statement, indicating that the matter has been reported to the local authority (LADO), OFSTED and the police, will be included. 3. Where appropriate, arrangements for children being delivered to, and collected from, the nursery will be clarified. 4. Any parent/carer who is asked to leave the premises will have the right to appeal the decision by writing to the owner within 14 days of the date of the banning letter. 5. If staff have any concerns about the safety or well-being of a child, our Safeguarding Policy and procedures will be followed including referral to Children’s Services if appropriate. Incidents involving others’ children If an incident has happened at nursery involving your child, please do not approach/telephone other parents/carers or post comments on social media sites. We ask that parents/carers to come in and tell nursery staff how they are feeling and give us your child’s account of the incident. We will deal with any incident by following the nursery’s policies and procedures.
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